Terms of use

Version 2026-10-06, in force from 6 October 2026. These are the terms on which [the seller’s registered name to be added] (“we”) provides SARAH, an online accounting, VAT and payroll service, to the business that signs up (“you”). Please read them: by ticking the box when you sign up, you accept them on behalf of your business.

1. Who we are

[the seller’s registered name to be added], registration number [registration number to be added]. Physical address for legal notices: [physical address to be added]. Phone [phone number to be added], email [email address to be added]. These details are given as section 43 of the Electronic Communications and Transactions Act 25 of 2002 (the ECT Act) requires.

2. The free fortnight

Every new business gets 14 days free. No card or payment is asked for. If you do not choose to pay by the end of the fortnight, nothing new can be added to your books, but everything already in them stays available to you to read, print and download (see section 5).

3. Prices and paying

The plans and prices are shown on our home page and on the Subscription screen inside SARAH. [Whether VAT is charged to be added.] Today they are: Small R 295 a month, Standard R 595 a month, Practice R 1 495 a month.

You may pay by EFT against an invoice we email you, using the reference on it, or by card through PayFast. Monthly plans are billed a month at a time in advance; yearly plans a year at a time in advance. An invoice is due on the date shown on it. If a payment is more than 7 days late, nothing new can be added to your books until it is paid; nothing already in them is taken away.

We may change prices for the future by giving you at least 30 days’ notice by email. A change never applies to a period you have already paid for.

4. Cancelling

Monthly plans have no fixed term. Stop at any time on the Subscription screen; the service carries on to the end of the period already paid for and nothing further is charged.

If you cancel a yearly plan early, we refund the full months not yet used.

If you are a consumer as defined in the ECT Act, you may also cancel within 7 days after signing up without reason or penalty (section 44). Because the first 14 days are free, nothing will have been charged in that time.

5. Your books are yours

Everything you put into SARAH belongs to you. We use it only to provide the service to you, and we do not sell it or use it for advertising. You can download it at any time in ordinary file formats. When you ask us to close your account, we keep it readable to you for 90 days so you can take a copy, and then delete it, except where a law requires us to keep something for longer.

In the language of the Protection of Personal Information Act 4 of 2013 (POPIA), you are the responsible party for the personal information in your books (your customers, suppliers and staff), and we are your operator. We process it only on your instructions and for providing SARAH, keep it secure with appropriate technical and organisational measures (POPIA sections 19 to 21), keep it confidential, and tell you without undue delay if we have reason to believe it has been accessed by somebody who should not have it. How we handle your own sign-in details is in our privacy notice.

6. What SARAH is, and is not

SARAH works out figures, prepares returns and gives warnings and suggestions from the information you put in. It is a tool, not a tax practitioner, auditor or legal adviser. You remain responsible for what you file with SARS and other authorities, for checking the figures, and for keeping your books complete and accurate. Where SARAH explains a tax rule or a saving, it is general information to help you decide, not advice for your particular circumstances; speak to a registered tax practitioner where it matters.

7. When something goes wrong

We take care to keep SARAH working, correct and safe, and we keep backups. We cannot promise it will never be unavailable or never contain a mistake. You can see whether it is working at the status page.

To the extent the law allows, our total liability to you for any claim arising from SARAH is limited to the fees you paid us in the 12 months before the claim arose, and we are not liable for indirect or consequential loss such as lost profit. Nothing in these terms limits liability that cannot lawfully be limited, including for gross negligence or for anything section 51 of the Consumer Protection Act 68 of 2008 does not allow to be excluded.

8. Using SARAH fairly

Keep your sign-in to yourself, invite each person who needs access under their own email address, and do not use SARAH for anything unlawful, to try to reach other customers’ information, or to overload or break the service. We may suspend an account that does, and will tell you why.

9. Changes to these terms

We may update these terms. We will email you at least 30 days before a change that affects you takes effect. The version you accepted, and when, is recorded.

10. Law and disputes

These terms are governed by the law of the Republic of South Africa. Before going to any court or other forum, please write to us at [email address to be added] so we can try to put it right. Nothing here takes away rights you have under the Consumer Protection Act or the ECT Act.